Processing Time & Shipping Policy
Pulmo Balance works to process and ship your order as quickly as possible. Please review our shipping and delivery guidelines below.
Order Processing Time
After placing your order:
- Please allow 1–2 business days for order processing
- Orders are processed Monday through Friday
- Orders are not processed on weekends or U.S. public holidays
- Holiday seasons may require additional processing time
If payment details, billing information, or shipping address information is incomplete or incorrect, your order may be delayed by an additional 3–5 business days.
Address Verification
All U.S. shipping addresses are verified through USPS to help reduce delivery issues. Customers are responsible for providing accurate shipping information at checkout.
Incorrect addresses may result in:
- Shipping delays
- Returned packages
- Additional shipping charges
Estimated Delivery Time
Delivery speed depends on the shipping method selected at checkout.
Please note:
- Shipping times are estimated only
- Carrier delays may happen due to weather, customs, transportation issues, or other unexpected events
- Pulmo Balance is not responsible for shipping delays once the package has been transferred to USPS or other carriers
International Shipping
International orders may require:
- 4–6 weeks for standard delivery
- Up to 8–12 weeks in some cases depending on customs clearance
- Additional customs or import fees depending on destination country
Lost, Stolen, or Delayed Packages
Once an order has shipped, Pulmo Balance is not responsible for:
- Lost packages
- Stolen deliveries
- Carrier delays
- Delivery issues caused by shipping providers
If problems occur, customers should contact the shipping carrier directly.
Order Cancellation Policy
Orders may only be canceled within 24 hours of purchase.
After this period:
- Processed orders cannot be canceled
- Shipped orders cannot be canceled
If your order has already shipped, you may:
- Refuse delivery
- Return the package after delivery with tracking information
Refunds are processed after returned items are received and inspected.
Incorrect Shipping Address
Customers are fully responsible for entering the correct shipping address.
If an incorrect address is provided:
- Pulmo Balance cannot guarantee address changes
- Refunds are not guaranteed
- Returned packages may qualify for reshipment or partial refund depending on circumstances
Delivery Confirmation
If tracking confirms successful delivery, Pulmo Balance cannot issue refunds for claims of non-receipt. Customers must contact USPS or the shipping provider for investigation.
Returns & Refund Guidelines
To receive a full refund:
- Return all purchased bottles, including empty, opened, or unused products
- Include all bonus or promotional items
- Submit your return within the eligible refund window
- Include your order details inside the return package:
- Order ID
- Full name
- Shipping address
- Email address
- Phone number
- Original packing slip when available
Missing items may result in partial refunds only.
Refund Processing
After your return is received and verified:
- Refunds are processed to your original payment method
- Processing may take 3–5 business days depending on your financial institution
Customers are responsible for return shipping costs.
Contact Pulmo Balance Support
For questions about shipping, returns, or product orders:
Email: support@pulmobalance.com
Phone: +1-888-834-4386
Hours: Mon – Sun: 10 AM – 1 AM EST
90-Day Money-Back Guarantee
Pulmo Balance proudly offers a 90-day money-back guarantee to help ensure customer satisfaction and purchase confidence.